Digital Marketing Sapiens

Client Success Director


We are looking for a talented Digital account manager to join our team. You will manage our client portfolio to help our clients improve their web presence.

As a Client Success Director, you should have solid experience in marketing with a customer service approach. You should also have a clear idea of how digital tools add value to company strategy and performance.

Ultimately, you should be able to contribute to business growth through creating and maintaining long-term client relationships. PREVIOUS DIGITAL MARKETING AGENCY IN SIMILAR CAPACITY IS A MUST. Team management skills.


  • Ability to translate the company’s vision to the team members.
  • Lead the team with correct priorities and setup weekly and monthly meetings with the CEO to update on execution press and issues. – What should we start doing? What should we stop doing? And what should we continue to do?
  • Deliver 3:1 employee efficiency for everyone on the team.
  • Establish and streamlines processes that impact execution of services and client on boarding.
  • Building and maintaining relationships with client’s top level and key personnel within customer companies.
  • Understanding client’s culture and communication habits for efficient and effective communication.
  • Providing the billing information to the team on time so the company gets paid on time. Help the company as needed to get the payments.
  • Have a monthly meeting to update clients on the past month’s results and plan of action for this month.
  • Work closely with internal team and project manager to commit and deliver on timelines.
  • Understand the client’s existing contract and ensure we are providing the promised services.
  • Create proper structure in the execution so that they see the overall priorities for the client.
  • Knowing the timelines and list of services/projects that should be communicated internally as well as to the client at all times.
  • Clear communication internally and externally to all stakeholders.
  • Escalate both internal and external issues to senior management as soon as you see them to avoid damage control or loss of the client.
  • Negotiate for additional services the client asks for that are not in the contract.
  • Get written pre-approvals for any extra work or projects that need to be done for the client. Under promise and over deliver!
  • Resolves conflicts and differences in a calm, professional and polite manner.
  • Full accountability of the client’s satisfaction and ensuring all projects commitments are communicated to the client and also to internal team members.
  • Alerting the sales team/CEO to opportunities for further sales within key clients.
  • Letting clients know about other products the company offers.
  • Attending meetings with clients to build relationships with existing accounts.
  • Escalating and resolving areas of concern as raised by clients.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Ensure that every client understands and follows the support process.
  • Liaising with internal departments to ensure clients’ needs are fulfilled.
  • Driven. Brings “A” Game all day, every day.
  • Act as the point of contact for clients for digital management matters.
  • Set digital strategies for your assigned customers, considering their specific requirements.
  • Suggest, design and implement digital projects to increase customer ROI.
  • Address client queries effectively and in a timely manner.
  • Optimize web content to increase traffic and improve SEO.
  • Present social media strategies to clients.
  • Report on web performance metrics.
  • Analyze digital campaigns success.
  • Stay up-to-date with digital technology trends.


  • Team is working on right priorities and understand the vision of the company (employee survey).
  • Establish process for any new client intake with the team.
  • 1 on 1 with every team member to understand their issues, common themes of improvements and brining solutions to the CEO and execute those issues. At least one new thing in the 3 months.
  • Living our core values of Gratitude, Passion, Innovation, Continuous Learning and Integrity in all our dealings internally and with clients/vendors. Setting up weekly reflection meetings “one thing we are going to change next week”.
  • Understand all tools being used at the Company and ensure the team is using them effectively.


  • Hands on experience with SEO/SEM and CRM software.
  • 5+ years of experience in Digital Marketing.
  • Experience implementing and optimizing Google Adwords and Facebook campaigns.
  • In-depth understanding of online marketing tools and social media platforms.
  • Experience with customer service and account management.
  • Excellent verbal and written communication skills.
  • Strong analytical skills.
  • Degree in Marketing or relevant field.


  • Work directly with CEO and Founders to influence our core strategy.
  • Work in an awesome, fun and fast-paced work environment.
  • Kindle – to keep your knowledge Kindled.
  • Regular team gatherings.


50-70K based on skills and experience with tremendous growth potential.

Apply Now
  • Accepted file types: pdf, doc, docx.

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Bring sucess to your business through a holistic marketing plan & implementation